Warranty
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When you register your product warranty failed and it shows information that “Warranty register failed, the device's SN is in Blacklist, please check details via this page, it could be the following possible reasons:
The device's SN belongs to a batch of products which have been stolen on July 18th 2022, on the way to Czech Republic from Netherlands, and we have made official announcement via multi-channels immediately. For those stolen batch products, we will not provide any effective warranty protection, as well as service or technical support. You can check whether your device SN is belongs to the stole batch from our official website.
If your device's SN is not belongs to stolen batch, but you are still got “Warranty register failed, the device's SN is in Blacklist, please check details via”, please contact with Solax service team service.eu@solaxpower.com
Quickly verify your product's warranty coverage, validity, and service eligibility. SolaX experts ensure seamless support for your entitlements.
